Refund policy

Since Publish Music (publishmusic.com) is offering non-tangible irrevocable goods, we cannot issue refunds once an order is processed and the service has started. As a customer you are responsible for understanding this upon purchasing any service from our website.

We can only issue a refund if your order hasn‘t been processed yet.

You cannot open a Dispute / Chargeback against Publish Music for any reason covered by our Terms of Service.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

Non-delivery of the service:
In some cases the process times are slower, and it may take a little longer for your orders to process. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 3 days from the order placing date. Otherwise, the campaign will be considered completed.

To start a refund, you can contact us at info@publishmusic.com.

We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.